Terms & Conditions



Madame Hair will at all times protect customer information and will not use customer information for anything other than ensuring customers receive orders as quickly as possible. We take customer privacy very seriously. We endeavor to build up strong customer relationships this why we encourage customers to join our database so we can establish customer preferences and discover how to serve you better.


All goods will remain in our possession until payment has been received. We shall endeavor that all orders are met within the time period estimated. We will swiftly advise if your item is not in stock. So far as we hold all order information orders will be dispatched within 24-48 hours(Mon-Fri) of your order being confirmed. Orders are normally delivered within 1-3 working days (Urgent) or 2-5 working days (Non-Urgent/Free delivery) within UK mainland. Next Day Delivery is available and Overseas orders are normally delivered with 7 working days. We shall not be held responsible for any delays encountered by the delivery courier or should you not be at home to receive your order (Signed For Service) nor if you are unable to collect from the courier within the designated timescale. If you wish to cancel an order you must do so in writing and within 14 days of receipt of the goods.


All prices are firmly set as displayed on the website, we reserve the right to alter prices as we see fit; this includes sales promotions and seasonal sales.


During the ordering process details can be viewed on screen. All settled orders can be viewed in your order confirmation email.


Account information shall be updated from time to time to help us improve our customer services.